Better cities require more than on-the-ground initiatives – the right leadership plays a big role, and there’s no escaping that technology will be a massive part of the future. That’s why we turn to Victor Neustetter, who is determined to create a transformation in leadership culture that accelerates sustainable IT initiatives.

At the heart of the smart, efficient IT systems that cities will increasingly depend upon, “it’s about building trust and empowering fast decision making”.

By cultivating curiosity and humility in a highly technical environment, Victor helps leaders ask the right questions—questions that shape adaptive decisions and embed sustainability into IT strategies. At WienIT, the digital backbone of Vienna’s transformation, the focus isn’t just on systems and infrastructure; it’s on people. While the organisation optimises data systems for energy efficiency, reduces resource waste, and powers platforms for eco-friendly transport and resilient services, Victor is transforming its leadership mindset. In a world of complex technology, he creates space for reflection and dialogue—because smarter cities start with smarter leaders.